.zsupport-panel{display:grid;gap:12px;margin-bottom:14px;padding:14px;border:1px solid rgba(23,179,159,.18);border-radius:28px;background:linear-gradient(145deg,rgba(240,253,250,.96),rgba(255,255,255,.98));box-shadow:0 16px 34px rgba(15,23,42,.06)}
.zsupport-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.zsupport-head h2{margin:0;color:var(--secondary);font-size:1.04rem;font-weight:950}.zsupport-head p{margin:3px 0 0;color:var(--text-soft);font-size:.78rem;font-weight:800;line-height:1.7}.zsupport-chip{display:inline-flex;align-items:center;padding:7px 10px;border-radius:999px;background:rgba(23,179,159,.11);color:var(--primary-strong);font-size:.72rem;font-weight:950;white-space:nowrap}
.zsupport-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.zsupport-btn{min-height:48px;border-radius:17px;display:flex;align-items:center;justify-content:center;gap:7px;font:inherit;font-weight:950;cursor:pointer}.zsupport-btn--primary{border:0;background:linear-gradient(135deg,#17B39F,#0F8F74);color:#fff;box-shadow:0 10px 22px rgba(15,143,116,.17)}.zsupport-btn--ghost{background:#fff;color:var(--primary-strong);border:1px solid rgba(15,143,116,.22)}
.zsupport-form-wrap{border-top:1px solid rgba(226,232,240,.86);padding-top:12px}.zsupport-form{display:grid;gap:10px}.zsupport-field{display:grid;gap:6px}.zsupport-field label{font-size:.78rem;color:var(--secondary);font-weight:900}.zsupport-field input,.zsupport-field select,.zsupport-field textarea{width:100%;border:1px solid rgba(203,213,225,.95);border-radius:15px;background:#fff;color:var(--text);padding:11px 12px;font:inherit;font-size:.86rem;outline:none}.zsupport-field textarea{resize:vertical;min-height:105px}.zsupport-field input:focus,.zsupport-field select:focus,.zsupport-field textarea:focus{border-color:rgba(23,179,159,.66);box-shadow:0 0 0 3px rgba(23,179,159,.09)}.zsupport-help{font-size:.7rem;color:var(--text-soft);font-weight:780;line-height:1.7}.zsupport-errors{margin:0;padding:9px 11px;border-radius:13px;background:#fff1f2;color:#be123c;font-size:.75rem;font-weight:850;line-height:1.7}
.zsupport-recent{display:grid;gap:7px}.zsupport-ticket-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 11px;border-radius:16px;background:#fff;border:1px solid rgba(226,232,240,.88)}.zsupport-ticket-main{min-width:0;display:grid;gap:3px}.zsupport-ticket-main strong{font-size:.82rem;color:var(--secondary);font-weight:950;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.zsupport-ticket-main small{font-size:.7rem;color:var(--text-soft);font-weight:800}.zsupport-status{flex:0 0 auto;padding:5px 8px;border-radius:999px;background:rgba(37,99,235,.08);color:#1d4ed8;font-size:.68rem;font-weight:950}.zsupport-status.is-done{background:rgba(5,150,105,.09);color:#047857}.zsupport-login-note{margin:0;color:var(--text-soft);font-size:.8rem;font-weight:800;line-height:1.8}
.zsupport-page{width:min(680px,100%);margin:0 auto;padding-bottom:110px;display:grid;gap:12px}.zsupport-page-card{background:#fff;border:1px solid rgba(226,232,240,.9);border-radius:24px;box-shadow:0 15px 36px rgba(15,23,42,.06);padding:14px}.zsupport-page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.zsupport-page-head h1{margin:0;color:var(--secondary);font-size:1.2rem;font-weight:950}.zsupport-page-head p{margin:5px 0 0;color:var(--text-soft);font-size:.78rem;line-height:1.8;font-weight:800}.zsupport-ref{font-size:.7rem;font-weight:900;color:var(--primary-strong);direction:ltr}
.zsupport-thread{display:grid;gap:9px}.zsupport-message{width:min(86%,560px);padding:11px 12px;border-radius:18px;background:#f8fafc;border:1px solid rgba(226,232,240,.88);display:grid;gap:6px}.zsupport-message.is-user{justify-self:start;background:rgba(23,179,159,.08);border-color:rgba(23,179,159,.16)}.zsupport-message.is-admin{justify-self:end;background:rgba(37,99,235,.06);border-color:rgba(37,99,235,.12)}.zsupport-message-meta{display:flex;justify-content:space-between;gap:12px;font-size:.68rem;color:var(--text-soft);font-weight:850}.zsupport-message p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:.84rem;line-height:1.9;font-weight:790;color:var(--text)}.zsupport-attachment img{display:block;max-width:240px;max-height:240px;border-radius:13px;border:1px solid rgba(226,232,240,.9)}
.zsupport-pagination{display:flex;align-items:center;justify-content:center;gap:8px}.zsupport-pagination a,.zsupport-pagination span{padding:7px 10px;border-radius:11px;border:1px solid rgba(226,232,240,.9);font-size:.74rem;font-weight:850}.zsupport-empty{text-align:center;padding:22px;color:var(--text-soft);font-size:.82rem;font-weight:820;line-height:1.8}
@media(max-width:520px){.zsupport-actions{grid-template-columns:1fr}.zsupport-page{gap:10px}.zsupport-message{width:94%}}
/* Support Platform phase 2: contextual payment support */
.zsupport-payment-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.zsupport-payment-head h1{margin:9px 0 0;color:var(--secondary);font-size:1.22rem;font-weight:950;line-height:1.55}.zsupport-payment-head p{margin:4px 0 0;color:var(--text-soft);font-size:.75rem;font-weight:820;line-height:1.75}.zsupport-payment-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.zsupport-payment-summary>div{padding:10px;border-radius:16px;background:rgba(248,250,252,.9);border:1px solid rgba(226,232,240,.82);display:grid;gap:4px;text-align:center}.zsupport-payment-summary span{font-size:.68rem;color:var(--text-soft);font-weight:850}.zsupport-payment-summary strong{font-size:.82rem;color:var(--secondary);font-weight:950;line-height:1.55}.zsupport-payment-diagnostic{display:grid;gap:5px}.zsupport-payment-diagnostic strong{color:var(--secondary);font-size:.92rem;font-weight:950}.zsupport-payment-diagnostic p,.zsupport-payment-diagnostic small{margin:0;color:var(--text-soft);font-size:.78rem;line-height:1.85;font-weight:800}.zsupport-payment-diagnostic.is-danger{background:rgba(255,241,242,.94);border-color:rgba(225,29,72,.14)}.zsupport-payment-diagnostic.is-warning{background:rgba(255,247,237,.94);border-color:rgba(234,88,12,.13)}.zsupport-payment-diagnostic.is-success{background:rgba(240,253,250,.94);border-color:rgba(13,148,136,.14)}.zsupport-payment-note{display:grid;gap:4px;margin-bottom:12px}.zsupport-payment-note strong{color:var(--secondary);font-size:.94rem;font-weight:950}.zsupport-payment-note p{margin:0;color:var(--text-soft);font-size:.76rem;line-height:1.8;font-weight:800}.zsupport-radio-list>div{display:grid;gap:7px}.zsupport-radio-list ul{list-style:none;margin:0;padding:0;display:grid;gap:7px}.zsupport-radio-list li label{display:flex;align-items:flex-start;gap:8px;padding:10px 11px;border:1px solid rgba(226,232,240,.9);border-radius:15px;background:#fff;color:var(--secondary);font-size:.79rem;font-weight:880;line-height:1.65;cursor:pointer}.zsupport-radio-list input[type=radio]{width:auto;margin-top:3px;accent-color:#0F8F74}.zsupport-payment-context{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.zsupport-payment-context>div{padding:9px 10px;border-radius:14px;background:#f8fafc;border:1px solid rgba(226,232,240,.86);display:grid;gap:3px}.zsupport-payment-context span{color:#64748b;font-size:.68rem;font-weight:800}.zsupport-payment-context strong{color:#334155;font-size:.78rem;font-weight:900;overflow-wrap:anywhere}@media(max-width:520px){.zsupport-payment-summary{grid-template-columns:1fr}.zsupport-payment-head{display:grid}.zsupport-payment-context{grid-template-columns:1fr}}
/* Support Platform phase 3: learning contexts */
.zsupport-context-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.zsupport-context-head h1{margin:9px 0 0;color:var(--secondary);font-size:1.18rem;font-weight:950;line-height:1.55}.zsupport-context-head p{margin:4px 0 0;color:var(--text-soft);font-size:.76rem;font-weight:820;line-height:1.75}.zsupport-context-note{display:grid;gap:4px;margin-bottom:12px}.zsupport-context-note strong{color:var(--secondary);font-size:.92rem;font-weight:950}.zsupport-context-note p{margin:0;color:var(--text-soft);font-size:.75rem;line-height:1.8;font-weight:800}.zsupport-learning-context{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:10px}.zsupport-learning-context>div{padding:9px 10px;border-radius:14px;background:#f8fafc;border:1px solid rgba(226,232,240,.86);display:grid;gap:3px}.zsupport-learning-context span{color:#64748b;font-size:.68rem;font-weight:800}.zsupport-learning-context strong{color:#334155;font-size:.78rem;font-weight:900;overflow-wrap:anywhere}.zsupport-context-open{display:inline-flex;align-items:center;justify-content:center;margin-top:10px;padding:7px 10px;border-radius:999px;text-decoration:none;background:rgba(23,179,159,.09);color:var(--primary-strong);font-size:.72rem;font-weight:900}@media(max-width:520px){.zsupport-context-head{display:grid}.zsupport-learning-context{grid-template-columns:1fr}}
/* Support Platform phase 4: subtle unread / incident affordances. */
.zsupport-ticket-row.is-unread{border-color:rgba(23,179,159,.35);box-shadow:0 8px 22px rgba(15,143,116,.08)}
.zsupport-unread{display:inline-flex;align-items:center;gap:5px;color:#0f8f74;font-size:.67rem;font-weight:950}.zsupport-unread::before{content:"";width:7px;height:7px;border-radius:50%;background:#17b39f}
.zsupport-incident-note{padding:12px 13px;border-radius:18px;background:rgba(245,158,11,.08);border:1px solid rgba(245,158,11,.22);color:#92400e;font-size:.8rem;font-weight:850;line-height:1.8}

.zsupport-list-unread-summary{display:inline-flex;align-items:center;margin-top:7px;padding:4px 8px;border-radius:999px;background:#e8f6f2;color:#0f8f74;font-size:.68rem;font-weight:950}

/* User ticket close + seen-state polish. */
.zsupport-close-card{display:flex;align-items:center;justify-content:space-between;gap:12px;background:linear-gradient(180deg,#fff,#fbfcfe)}
.zsupport-close-copy{min-width:0;display:grid;gap:3px}.zsupport-close-copy strong{color:var(--secondary);font-size:.84rem;font-weight:950}.zsupport-close-copy span{color:var(--text-soft);font-size:.72rem;font-weight:790;line-height:1.7}
.zsupport-btn--close{min-height:42px;padding:0 14px;border:1px solid rgba(225,29,72,.18);background:#fff;color:#be123c;box-shadow:none;white-space:nowrap}
.zsupport-btn--close:hover{background:#fff1f2;border-color:rgba(225,29,72,.28)}
.zsupport-closed-note{display:grid;gap:4px;background:rgba(248,250,252,.92)}.zsupport-closed-note strong{color:#475569;font-size:.84rem;font-weight:950}.zsupport-closed-note span{color:#64748b;font-size:.74rem;font-weight:790;line-height:1.75}
@media(max-width:520px){.zsupport-close-card{align-items:stretch;display:grid}.zsupport-close-card form,.zsupport-btn--close{width:100%}}

/* Mobile keyboard safety: keep the focused support field above the virtual
   keyboard without changing viewport behaviour for the rest of the app. */
body.zsupport-keyboard-active .bottom-nav.mobile-only,
body.zsupport-keyboard-active .zsupport-float,
body.zsupport-keyboard-active .zsupport-reply-notice,
body.zsupport-keyboard-active .zsp-sticky-action{
  opacity:0!important;
  visibility:hidden!important;
  pointer-events:none!important;
}
body.zsupport-keyboard-active .zsupport-page,
body.zsupport-keyboard-active .zsp-shell{
  padding-bottom:calc(var(--zsupport-keyboard-height, 180px) + 30px)!important;
}
body.zsupport-keyboard-active .zsupport-field textarea,
body.zsupport-keyboard-active .zsupport-field input{
  scroll-margin-top:18px;
  scroll-margin-bottom:28px;
}
@media(prefers-reduced-motion:reduce){
  body.zsupport-keyboard-active{scroll-behavior:auto!important}
}